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Follow up: Google Admits Buzz Was Only Tested Internally
In yesterday’s article about Google Buzz, I guessed that “the problem was that the population for whom the system was designed wasn’t necessarily the only population actually using the system.” I gave Google the benefit of the doubt: I am certain Google tested their application thoroughly. They’ve been known to do extensive usability tests for [...]
Sometimes Testing Isn’t Enough
In the first few days after the release of Google Buzz many people (including myself) criticized Google for exposing their users' private information. This was a couple of weeks after Apple got a lot flak for their unfortunately-named iPad, and the same week that we heard reports of a woman who broke up with her boyfriend after finding some suggestive text messages on his cell phone - messages that came pre-loaded on the phone. I think that all these cases were not caused by a lack testing, but by testing the wrong audience. Let's examine these three cases and see what we can learn from them:
Google Now Considers Website Speed In Its Ranking